CUSTOMER FEEDBACK

Please select the product you currently own. To help us in our goal of continuous improvement please complete a separate survey for each product you own.

PERSONAL INFORMATION

Name

Email Address

Phone

PRODUCT SELECTION

Select a category.
Retailer Redemption Center Government School Non-deposit Environment Outside US Other
Select a product.
OneStop OneStop Jr. CanDo CanDo Plus
Number of locations
1 2 – 5 6 – 10 10 – 25 26 – 100 50 – 100 100+
Number of Machines per Location
1 2 3 4 5 6+
Year Purchased
2009 2008 2007 2006 2005 2004 2000 – 2003 1995 – 1999 Other
To help us identify your specific product, please provide the Serial Number from the machine data plate.
Serial Number  

PRODUCT RELATED

1. How would you rate the value for the price?
Excellent
Good
Average
Below Average
Poor

2. How well did we meet your expectations to complete/ship your order(s)?
Excellent
Good
Average
Below Average
Poor

3. How well did we meet your expectations to deliver at the requested time?
Excellent
Good
Average
Below Average
Poor

4. How well does the equipment meet your needs and expectations?
Excellent
Good
Average
Below Average
Poor

5. How would you rate the reliabiltiy of the equipment?
Excellent
Good
Average
Below Average
Poor

6. How would you rate the application service support?
Excellent
Good
Average
Below Average
Poor

7. Have you had any problems with the equipment since delivery?
Fewer than expected
Expected
More than expected
Not applicable

8. How would you rate the overall quality?
Excellent
Good
Average
Below Average
Poor

9. How would you rate the equipment's ease of use?
Excellent
Good
Average
Below Average
Poor

10. How would you rate the cost of maintenance?
Excellent
Good
Average
Below Average
Poor

How could we improve?  

SERVICE RELATED

1. How would you rate overall service performance?
Excellent
Good
Average
Below Average
Poor

2. How responsive is CBSI's service?
Excellent
Good
Average
Below Average
Poor

3. Was the problem resolved promptly?
Less time than expected
As expected
More time than expected

4. How long did the repair take?
Less time than expected
As expected
More time than expected

5. Did you have to call the technician back?
No
Yes

GENERAL COMMENTS

Please share with us your comments and feedback about the general performance of our products or our company.




      

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Can & Bottle Systems, Inc.   •   1-866-302-2636   •  info@canandbottle.com  •  ©2009 Can & Bottle Systems, Inc. All rights reserved.